Privacy Policy | DC Maids

At DC Maids, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or cleaning services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

To provide you with the best possible cleaning service experience, we collect certain personal information. This includes contact details such as your name, email address, phone number, and service address. When you book a cleaning service, we also collect payment information and any specific service preferences or special instructions you provide. This information is essential for delivering our services effectively and ensuring we meet your cleaning needs.

We maintain records of your service history and communications with our team to provide consistent, high-quality service and better understand your preferences over time. This helps us tailor our services to your specific needs and improve your overall experience with DC Maids.

How We Use Your Information

Your information enables us to provide and continuously improve our cleaning services. We use it to process your bookings, coordinate cleaning appointments, and ensure our team has the necessary details to provide excellent service. For payment processing, we work with secure, industry-standard payment processors to handle your transactions safely.

We may also use your contact information to send important service updates, appointment reminders, and occasional promotional offers. You can opt out of marketing communications at any time while continuing to receive essential service-related messages.

Information Sharing and Security

We understand the trust you place in us and maintain strict policies about sharing your information. We never sell your personal data to third parties. We share information only with service providers who assist in our operations, such as payment processors and cleaning professionals, all of whom are bound by confidentiality obligations.

To protect your personal information, we implement appropriate technical and organizational security measures. While no method of transmission over the internet is completely secure, we strive to protect your information using industry-standard encryption and security protocols.

Your Privacy Rights

You maintain control over your personal information. You have the right to access, correct, or delete your personal data at any time. You may also request a copy of the personal information we hold about you. If you wish to modify your marketing preferences or opt out of communications, you can do so through your account settings or by contacting our customer service team.

For residents of certain jurisdictions, additional privacy rights may apply. We comply with applicable data protection laws and regulations in all regions where we operate.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will notify you by email or through a notice on our website prior to the changes becoming effective.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact our privacy team at hi@dcmaids.com or call us at (202) 804-1680. Our team is available Monday through Friday, 9:00 AM to 6:00 PM EST, to assist you with any privacy-related concerns.